Privacy & Cookie Policy

PRIVACY POLICY

Your privacy is of paramount importance to Higgs & Barker Ltd (“Higgs & Barker”).  This Privacy Policy sets out how we process any personal data that you give to us. In particular it explains what data we collect from you, how we use it, circumstances in which it may be disclosed to others and how we keep it secure.  By continuing to use our website or providing personal data to us you are accepting this policy.

COMPLIANCE

When we process personal data, we will comply with relevant legislation in the UK. We may change this policy from time to time and therefore we advise you to consult this policy at regular intervals to ensure that you are aware of the current version from time to time.  

DATA CONTROLLER

Higgs & Barker takes our obligations to keep your personal data secure very seriously.  For the purposes of the UK Data Protection Rules, we are the Data Controller of any personal data that you provide to us. We are registered with the Information Commissioner’s Office under registration number Z7315017

PROCESSING YOUR PERSONAL DATA 

We obtain personal data about you when you contact us in branch or by phone, when you use our website or otherwise interact with us.  We also obtain personal data from you via cookies on our website, for example when you are viewing vehicles or making online bookings.  This section explains what personal data we will process, why we collect your personal information and who it will be shared with. It also explains how long we will keep your personal information.

  • Vehicle purchase – we will collect your name, address, email address and telephone number.  We may also require your date of birth, driving licence details and Credit/Debit card details.  For sale of Motability vehicles we will also require information on disability award status and additional driver details.  We will ask you whether you wish to receive future service or MOT reminders and/or general marketing.

We have a contractual obligation to collect this information.  This personal data may be shared with Vauxhall Motors Ltd, RAC Warranties and/or Motability.  You can find out how they will handle your personal information through their privacy policies listed below.  

https://www.vauxhall.co.uk/tools/privacy-policy.html

https://www.rac.co.uk/legal-information/privacy-policy

https://www.motability.org.uk/privacy-policy/

  • If you require finance to support your purchase, we will need to collect additional details, including your marital and housing status, number of dependents, previous address, occupation, employer, business address and bank details and any other relevant documentation.  

We have a contractual obligation to collect this information and it will be shared with one of the finance companies that we work with.  If your finance application is approved the copies of your documentation that are specific to the finance application will be securely shredded after 30 days.  

  • If you are booking a Service, MOT or repair we will collect your name, address, email address, telephone number and vehicle details.  We need this information so that we can arrange your booking.  We will ask you whether you wish to receive service or MOT reminders and/or general marketing.  

We need to process this information to be able to provide services to you. If you do not fulfil your booking and your personal data is not already on our aftersales system then it will be deleted within one week of the date on which your booking was scheduled to take place.  

  • If you make a complaint through our customer services department we will collect your name, and contact information, as well as some form of identification to ensure we are speaking with the authorised individual.  We have a legitimate interest to collect this information so that we can make sure to handle your complaint efficiently. 
  • If you book a test drive we will collect your name, contact information and a copy of your driving licence.  

We have a legal obligation to collect this information and we will store it securely for two months from the date of your test drive in case of any speeding, parking or any other motoring offence that may occur

 

  • If you use a courtesy car we will need your name, contact information, insurance and driving licence details.  

We have a legal obligation to collect this information and we will store it securely for two months from the end of the hire in case of any insurance claims, speeding, parking or any motoring offence that may occur.  

  • We work with a number of third parties who help us support our business and to work efficiently. For example, we use IT systems hosted and maintained by third parties. In order to enable them to provide these services to us, they may access personal data we hold about you.

It is in our legitimate interests to allow these third parties to access and process your personal data as, without them, it would be much more difficult for us to run our business. Where we allow third parties to process your personal data on our behalf, we always ensure that they enter into a written contract with us and agree to implement appropriate security measures to protect your personal data

We will keep your personal data for as long as you remain a customer.  Once your agreement with us comes to an end we may keep your data for up to 10 years for the following reasons:

  • To meet our regulatory/ legal responsibilities
  • To enable us to respond to any questions or complaints that you may have

COOKIES

On our website we use cookies to help you navigate efficiently and perform certain functions. You will find detailed information about all cookies we use in our Cookie Policy which can be found at:

https://www.vauxhall-bridlington.co.uk

The cookies that are categorized as “Necessary” are stored on your browser as they are essential for enabling the basic functionalities of the site.

We also use third-party cookies that help us analyse how you use our website, store your preferences, and provide the content and advertisements that are relevant to you. These cookies will only be stored in your browser with your prior consent.

You can choose to enable or disable some or all of these cookies but disabling some of them may affect your browsing experience. You can find out more about the cookies we use on our website by visiting our cookie policy.

YOUR RIGHT TO CONTROL YOUR PERSONAL INFORMATION

Data Protection legislation gives you certain rights in relation to your personal data.  These include:

  • The right to be informed of how your personal data will be handled. This policy enables us to comply with this right.
  • The right to access and receive a copy of the personal data we hold about you
  • The right to correct information that is incorrect or to have incomplete personal data updated 
  • The right to have your personal data erased
  • The right to restrict processing
  • The right to have your personal data transferred, in a commonly structured format, to a third party
  • The right to object to our processing of your personal data
  • Rights in relation to automated decision making and profiling

Please note that these rights are not all absolute and whilst we will consider every request, it may be that the right you wish to exercise, does not apply. Where this is the case, we will explain why.

You can exercise your rights in writing to Higgs & Barker Ltd, 52/58 Quay Road, Bridlington, YO16 4HX, or by email to Sales@higgsandbarker.co.uk.  We will require proof of identity.  

You can exercise your right to request that we do not process your personal data for marketing purposes.  You can do this in writing to us or by ticking certain boxes on forms we use to collect your information or in emails we send to you. 

Further information on your rights can be obtained from the UK Information Commissioner (ICO) whose website is at:

https://www.Ico.org.uk

If you are not happy about how Higgs and Barker have processed your personal data, you have a right to complain to the ICO.

DATA SECURITY

Please be aware that the transmission of information via the internet is not always completely secure. Although we will do our best to protect your personal data, we cannot guarantee the complete security of your data transmitted to us electronically; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to restrict unauthorised access.

DATA STORAGE AND USE OF DATA OUTSIDE OF THE UK AND EEA

We store your data on secure servers inside the European Economic Area (EEA).

Some of our third party service providers are based outside of the UK and EEA. By submitting your personal data, you are consenting to this transfer, storing or processing. If we transfer your data outside the EEA we will take steps to ensure that it is, at all times protected to an equivalent standard as it would be within the UK or EEA and the measures that are in place to ensure that all transfers of personal data comply with UK Data Protection Rules..

 January 2023